HigherEd Marketers: 3 Ways to Create a Lifelong Social Media Presence

According to a recent study by the Center for Marketing Research, nearly 100% of universities have a social media presence. That's good news. The bad news is that the majority of that social media presence is focused on Admissions and we're missing out on a lot of interaction, connection and engagement with students and parents.  As HigherEd marketers, it's critical for us to start extending our social media beyond admissions process because a consistent and strategic social media presence can keep our communities engaged and excited about the University from application to alumni. As a HigherEd professional and student Integrated Marketing Communications at Northwestern's Medill School, I have found two articles that can help you turn your social media presence into a lifelong social media strategy.

HigherEdWeb.org published an article on The State of Social Media In Higher Ed, which lists some important ways to think about social media as a University tool rather than an admissions tool. The author points out that even though pretty much every University has a social media presence, that having a presence doesn't mean we're adding value. The article goes on to provide the important big picture steps you need to take to transform your social media including creating a strategic plan, empowering departments and educating decision makers on the use of social media.

http://www.labnol.org/internet/masters-degree-in-social-media/8072/

Mashable's article 6 Best Practices for Universities Using Social Media, which has been shared over 6,200 times, gives concrete actions we can take to turn our big picture plans into an every day reality. The author, the Director of Young Alumni Engagement at Syracuse University, talks about the importance of setting goals, creating guidelines and choosing your platforms wisely.

Based on my examination of these two articles and my studies in the Northwestern IMC program, here are three steps you can take to get started:

1) Talk: Universities can move slow, so get it going. Talk to the Dean. Tell your staff. Check in with Faculty. Mention it at the next inter-departmental meeting. Get the official approval and the unofficial consensus needed to move forward.

2) Write: Establish your goal and your departmental strategy for achieving that goal. Put policies and procedures into place and into writing.

3) Start: And start small. Work with one staff member and one faculty member. Use that experience to update steps 1 and 2, then rinse and repeat.

To keep your students engaged for a lifetime, a University’s social media presence should be integrated into the entire Higher Education experience. This requires a dedicated, comprehensive, social media plan by the marketing department and there's no better time to start than now.

Arden Schuman is a M.S. Candidate in Integrated Marketing Communications at the Medill School at Northwestern University. Arden currently serves as the Assistant Director of Marketing and Recruitment for Northwestern Law School. @ArdenSchuman

School PR Professionals: 3 Tips to Better Engage the Public in Public Education

You plan for months and months for an event; the night of the meeting you’re excited to share with everyone your budget for the upcoming year, but three people show up. I used to have these experiences in my role in marketing/communications for public schools, and through my current graduate program at Northwestern University’s Medill Integrated Marketing Communications program, I have found two articles related to public engagement that you might find interesting. 

In his article "From Short-order Cooks to Gourmet Chefs: Recipes for Innovation in Public Engagement," Matt Leighninger, executive director of the Deliberative Democracy Consortium in Washington, D.C. and Hamilton, Ontario, talks about how the core goals of public engagement have not changed. Rather, what’s changed is the use of innovation in “…trying to develop more productive, dynamic, and long-term relationships…” He talks about the changes that have taken placed in the past 10 years to engage the public in decision making and problem solving. Leighninger then talks about the limitations of these strategies to produce long-term changes in the ways schools operate. After presenting the basics of engaging audiences, he presents several ways in which some educators are using innovating techniques to engage the public in day-to-day life of schools through interaction and collaboration.

In another article titled “Community Engagement Builds Trust for Redistricting,” Kelly Avants, director of communications for Clovis Unified School District in California, talks about community engagement from a perspective of decision making, specifically regarding redistricting. She lays out four steps for building community trust and support for change (through engaging key audiences). Her strategies are not only tactical, but also strategic as well. For example, she talks about really listening to what people are saying and being prepared to use and act on that information.

Based on these two articles and what I am learning in my graduate program at Medill, here are three action items you can do now to better engage the public education in your district:

• Map Your Stakeholders: Determine who your stakeholders are what their interest in your district is.

• Find Your Stakeholders: Look for the places where your stakeholders interact so you know where to reach them (don’t forget to find which online communities they’re a part of).

• Consistency, Consistency, Consistency: Don’t wait until key decisions are to be made or issues arise; engage your stakeholders throughout the year to developing lasting relationships.

As a school PR professional, these are simple tips you can start using today to continue engaging your stakeholders in your school district. Engaging the public in your district is a key element to success in continuing to improve education for all students.

Jane Flis is currently a graduate student in Integrated Marketing Communications at Northwestern University, expecting to graduate in 2015. Before starting graduate school, she worked as a marketing and communications specialist for an urban public school district of 20,000 students in Wisconsin for four years. Prior to that, she was a marketing and communications coordinator for a community education program shared jointly by three public school districts in Minnesota and an intern for another public school district in Minnesota. She holds a bachelors degree in communications from the University of Minnesota.