The Article “Dealing with Angry Social Media Users with these 4 Easy Tips” is by Peter Roesler provides effective tips that can help you handle customer complaints and protect your brand reputation in the digital environment. One recommendation is to deal with customer complaints offline. (http://www.inc.com/peter-roesler/deal-with-angry-social-media-users-with-these-4-easy-tips.html). You may connect with peter @webmarketing007.
- Become a customer centric culture. Make sure that every part of your business including shipping, operations, and accounting focuses on the customer and has the ultimate objective of exceeding customer value and expectations.
Take advantage of social media. Participate in social media to engage in two way conversations with your customers.
Consider Social Monitoring Tools. Use social monitoring tools to help manage your on line reputation.